Suspension and steering

Potholes, frost heaves and a lot of salt. Ottawa is rough on suspension parts. We find the part that is actually worn, show it to you, and replace it with a proper part torqued to spec.

Covers
ball joints, arms, links, tie rods, struts
Old parts
shown to you
Alignment
checked after

Signs something is worn

  • A clunk or knock over bumps, potholes or railway crossings.
  • Steering that feels loose, or a car that wanders on the highway.
  • A squeak or creak when you turn the wheel in a parking lot.
  • The car bounces more than once after a bump, or the nose dives when you brake.
  • Tires wearing in patches or on one edge.
Worn lower control arm next to a new one on the workbench
A cracked bushing and a loose ball joint are easy to see once the part is out.

Parts we replace most

Sway bar links are the most common source of a light rattle over bumps. Control arms and their bushings wear out and let the wheel shift under braking. Ball joints hold the wheel to the car, and a badly worn one can separate, so we take them seriously. Tie rod ends wear and make the steering loose. Shocks and struts fade slowly, so most people do not notice until they drive a car with new ones.

New ball joint beside a worn, rusted ball joint on the bench
Technician installing a new sway bar link behind the brake rotor

How we find the noise

We road test the car with you if we can, so we hear what you hear. Then it goes up on the lift and we check every joint for play with the weight off the wheels and again under load. A clunk can travel through the car, so we find the part that is loose before we quote.

After most steering and suspension work, the alignment needs to be set again. We check it and tell you.

Questions about
suspension and steering

What causes a clunking noise over bumps?

Most often a sway bar link, then control arm bushings, ball joints, strut mounts or a loose exhaust hanger. We road test and lift the car to find which one it is.

Is a worn ball joint dangerous?

It can be. A badly worn ball joint can separate, which lets the wheel fold under the car. If we find one that is loose, we will tell you clearly how urgent it is.

Do I need an alignment after suspension work?

Usually yes, after control arms, tie rods, struts or anything else that changes wheel angle. We check it and let you know.

Should shocks and struts be replaced in pairs?

Yes, across the same axle, so both sides respond to bumps the same way.

Book your
visit

Online booking takes a couple of minutes and is open any time. Or call (613) 745-0004, Monday to Friday, 8 to 5.

1515 Lagan Way

Ottawa, ON K1B 3S4
Just off Michael Street, south of the 417.

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